Telecommunications Lead (Voice)| Fort Belvoir, VA

Job Summary:


The Telecommunications Lead is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards.

Key Responsibilities:

  • Telecommunications Management:

    • Oversee Cisco VoIP and analog phone systems.
    • Manage mobile communication devices and related services.
    • Maintain and update operational documentation.

  • Project & Service Management:

    • Lead the implementation of new telecommunication solutions.
    • Manage workload distribution and workflow efficiency.
    • Assign and track ServiceNow tickets to ensure timely resolution.

  • Technical Expertise & Compliance:

    • Maintain expertise in TCP/IP, VLANs, DNS, and DHCP.
    • Ensure compliance with relevant security and risk management frameworks.
    • Create and maintain technical documents for processes and system functions.

  • Leadership & Collaboration:

    • Mentor and guide junior team members.
    • Communicate effectively with stakeholders to address telecommunication needs.
    • Foster collaboration within the IT team to enhance service delivery.
Skills & Abilities:
  • Strong analytical and troubleshooting skills.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Experience with ServiceNow and meeting SLA targets.
  • Ability to work independently while contributing to a team environment.
  • Excellent verbal and written communication skills.
Education & Experience:
  • 3-5 years of experience in telecommunications.
  • At least 1 year of experience in a supervisory or leadership role.
Certifications:
  • Preferred: DoD 8140/8570 Compliant (e.g., Security+ CE, Telecom certification/Call Manager) or ability to obtain required certifications.
Clearance:
  • Must possess and maintain a Confidential security clearance.

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