AV/Collaboration Engineer (Systems Engineer III) | Houston, TX | Active or Obtainable PTC

Overview

We are seeking an AV/Collaboration Engineer to design, deploy, and manage physical workplace collaboration environments while also supporting the collaboration team across multiple facilities.

The ideal candidate will serve as the primary subject matter expert for a secure Microsoft Teams Rooms (MTR) ecosystem, specializing in Logitech, Crestron, Cisco, and other MTR and conference device integration. Using the Microsoft Teams Rooms Pro Management Portal and third-party tools, this person will ensure high availability, strong audio and video quality, and a seamless hybrid meeting experience across mission support facilities, conference rooms, and campus spaces.

This is a senior-level systems engineering role. The engineer will apply comprehensive knowledge of engineering concepts, processes, and practices to technical assignments. The role includes analysis for the design, development, and integration of cloud, hardware, software, and human-machine interfaces into an integrated IT solution. It also covers developing integrated system test requirements and strategies, and directing overall system-level testing.

Key Responsibilities:

On-Site Operations & MTR Administration

    • Install, configure, and maintain small and medium conferencing devices running in MTR mode, such as Logitech, Cisco, and Crestron. This includes peripherals such as displays, cameras, microphones, and speakers, plus other devices as they are added to the catalog.
    • Lead physical installation, structural mounting, clean cable management, and hardware configuration of MTR Windows and Android endpoints.
    • Support installation teams as needed.
    • Work alongside the Microsoft Intune Administrator to oversee these tools, which are used to monitor hardware health, status, and peripherals:

      – Microsoft Teams Rooms Pro Management Portal (TRPMP)

      – Teams Admin Center (TAC)

      – Third-party tools such as Cisco Control Hub, Crestron XiO Cloud, and Logitech Sync

    • Work alongside the Microsoft Intune Administrator to plan, test, and deploy software updates, security patches, and OEM firmware upgrades using approved tools.
    • Provide rapid, hands-on troubleshooting for complex audio, video, control programming, and connectivity issues.

AV Engineering & Lifecycle Design

      • Evaluate, select, and standardize Teams-certified AV hardware across a multi-vendor footprint, including microphones, cameras, DSPs, and panels.
      • Lead configuration of resource accounts, Exchange integration, federal and enterprise conditional access policies, and network optimizations (QoS) as required.
      • Develop integrated system test requirements and strategies, and direct system-level testing.
Required Qualifications: 
  • Bachelor’s degree.
  • 8+ years of experience, per the Systems Engineer III labor category minimum.
  • 3–5+ years of that experience in AV engineering, unified communications, or collaboration workspace management.
  • Active or obtainable Public Trust clearance.
  • Direct, hands-on experience deploying and programming Logitech, Crestron, Cisco, and other conferencing devices.
  • Deep knowledge of Microsoft Teams Rooms architecture, covering:

    – Windows and Android ecosystems

    – Cross-platform capabilities, such as Cisco devices running MTR

    – Related hardware, networking, and software tools

  • Understanding of collaboration and conferencing control environments.
  • Ability to follow UI design workflows to operate, troubleshoot, and repair systems.
  • Solid understanding of:

    – TCP/IP

    – DHCP

    – DNS

    – Firewall rules

    – Microsoft 365 Conditional Access policies

  • Ability to read high-level wiring diagrams to install and troubleshoot systems.
  • High-level understanding of:

    – Crestron and AMX control systems

    – Display technologies

    – Video and audio switching, both standards-based and AV over LAN

    – Audio DSP configuration and gain structure for conference rooms and collaboration spaces

  • Experience managing Teams resource accounts, licenses, and Exchange room calendars.
Preferred Skills:
  • Experience with government network and hardware security requirements.
  • Microsoft MS-700 (Managing Microsoft Teams) certification or specialized MTR training paths.
  • AV industry certification: CTS (Certified Technology Specialist) or CTS-I.
Clearance

Active or obtainable Public Trust clearance required.

Employment is contingent upon successful completion of a background investigation.

Location

Houston, TX

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